Refund policy
Right of Withdrawal
If you are a consumer (i.e., a natural person who places an order for purposes that are predominantly outside your trade, business, or profession), you are entitled to a statutory right of withdrawal.
If you exercise your right of withdrawal as a consumer, you must bear the regular costs of returning the goods.
Otherwise, the conditions outlined in the seller's withdrawal policy apply to the right of withdrawal.
Important Notice:
Pursuant to §312g (2) 1 BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose manufacture requires an individual selection or specification by the consumer or that are clearly tailored to the personal needs of the consumer.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us via a clear statement (e.g., a letter sent by post to:
Manufaktur Rocca, Pierluigi Rocca, Ulmerstr. 51, 73262 Reichenbach, Germany,
or an email to: kontakt@manufaktur-rocca.de)
of your decision to withdraw from this contract.
If you use this option, we will promptly send you a confirmation of receipt of such a withdrawal (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we are obliged to refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.
For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this refund.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the unused goods to us or to (insert the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and no later than fourteen days from the day on which you notify us of the withdrawal from this contract.
The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that is not necessary to check their condition, properties, and functionality.
Exclusion of the Right of Withdrawal
The right of withdrawal pursuant to §312g (2) 1 BGB does not apply to contracts for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer’s personal needs.